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If you’re experiencing difficulties, why not try our customer support page to see if you can find the answer:





0333 400
6364 **

** Lines are open Monday to Friday (9am to 5pm)
      (Except bank holidays).

When will the XXX update be avaliable on XXX phone?
To stay up to date with all of our updates, please check

Where do I get Tech Support?
Contact detail below: Huawei Technical Support
Tel: 0844 800 6800
Lines are open Mon - Fri (9am to 5pm)

How can I sync Facebook (with photos) to G510?
Unfortunately, the text base sync engine for G510 will only work with FB contact (not with Picture), However the calendar can be synced with Google calendar or any other calendar from PC/laptop using Hisuite.

Are there any 4.2/4.3 Android updates on P2?
Sorry, we don’t have any announcement yet for P2 Android 4.2/4.3 in Huawei for UK (European region)

What deals are currently available for the Ascend P6?
- The Huawei Ascend P6 in Black is £299.99 on O2. It's from as little as £17 per month via Carphone Warehouse in both stunning Black and head turning White. For further details, please visit our website:
- The Huawei Ascend P6 has a matching case in the box for both the Black and the White versions.
- Please check out our website to see all the partners and prices for the stunning P6: You can get it on PAYM (Carphone Warehouse from £17 in both Black or White and availalble on all networks), PAYG (O2 Shops + Online @ £299.99 in Black) and also Sim free too @ £329.95 so you can use it on any network. Thanks ; )
- Please visit our website where you can find more info on the Huawei Ascend P6. It's available in both Black and in White. It's on PAYM, PAYG and SIM free too. Carphone Warehouse, O2 and Talk Talk Mobile all have pricing and offers so visit 

Do you have more information on the Ascend P6?
'The Huawei Ascend P6 is incredibly strong and resilient – its built with an aluminium alloy frame and the rear has an anti-scratch coated back the Gorilla Glass 2, 4.7" HD screen is tough as they come. With a huge battery, cameras front (5MPX) and back and a lightning fast 1.5GHz quad core processor, it’s everything and more with a slender and beautiful finish. At just 6.18mm thick, the Huawei Ascend P6 is far more than just the thinnest smartphone you’ve ever seen - it is stunning too. The combined effect is a smartphone that both fits and feels fabulous in your hand...' This quote has been taken from the Carphone Warehouse website.

What do I do if there is a bubble in my G300 phone screen?
If the air bubble appear automatically and if it’s under manufacturing warranty without any physical damage or external force, our authorized repair centre will fix the issue, please contact them in the following number and book in for repair: Huawei Technical Support
Tel: 0844 800 6800
Lines are open Mon - Fri (9am to 5pm)

Are there any updates for G510 anytime soon?
G510 already have the latest software/firmware and we are not expecting any more update for G510 in recent months.Please contact Huawei techncial support for any techncial issue

I dropped my Huawei Phone into water…bought it about 3 weeks ago. What are my options?
If your Huawei phone has been damaged by water it is beyond economic repair.

Got the y300 and seem to have an issue, if I'm playing music and on any slightly intensive app like chrome or flipboard, music stops playing and the notification disappeared, any fix? Or do I have to root and ROM?
Please check your available RAM free after loading multiple apps at the same time, if the ram is free (no intense background apps which taking up all the RAMs) it should support multiple application without any issue and the processor is powerfull enough to handle muti-tasking

Do you produce any phones that support wi-fi calling?
Unfortunately we do not support wifi calling on any of our widows or Android handset. However, there are plenty of apps that can be downloaded in the Android & Windows Marketplace e.g. SKYPE and Viber which support VOIP (Voice over Internet Protocol) call feature.